Privacy Policy

Last updated: 1 July 2025

At Upgradia, we place great importance on protecting your personal data. In this privacy policy, we explain which data we collect, why we collect it, and how we handle your data with care. Upgradia acts in accordance with the General Data Protection Regulation.

1. Who we are

Upgradia

Address: Torenlaan 5B, 1402 AT Bussum
This is not a visiting address
Chamber of Commerce number: 97712566
VAT number: NL005283708B78
Email: info@upgradia.nl

2. Personal data we collect

When you place an order or contact us via our website or sales platforms, we may process the following personal data:

• First and last name

• Address details for billing and delivery

• Telephone number

• Email address

• Payment details

• IP address when visiting our website

3. Purpose of data processing

We use your personal data exclusively for the following purposes:

• Processing and delivering your order

• Providing customer service and communication

• Sending order confirmations and status updates

• Improving our website and services

• Complying with legal obligations such as administration and tax reporting

4. Legal basis for processing

We process your personal data based on one or more of the following legal grounds:

• Performance of an agreement

• Legal obligations

• Legitimate interest such as analysis and improvement of our services

• Your consent where applicable

5. Sharing personal data with third parties

We only share your personal data with third parties when this is necessary for our services or when required by law. This may include:

• Payment service providers such as Stripe, PayPal, and Klarna

• Delivery services such as PostNL and DHL

• Administrative or accounting service providers

• Hosting and IT service providers

We enter into data processing agreements with parties that process personal data on our behalf.

6. Security of your data

We take appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, and misuse. These measures include, among others:

• Encrypted connections using SSL

• Use of secure payment methods

• Restricted access to customer data

7. Data retention period

We do not retain your personal data longer than necessary for the purposes for which it was collected. Data that we are legally required to retain, such as invoices, is stored for a maximum period of seven years.

8. Your rights

You have the right to:

• Access your personal data

• Have incorrect data corrected

• Have your data deleted

• Restrict the processing of your data

• Request data portability

• Object to the processing of your data

If you wish to exercise any of these rights, please contact us at info@upgradia.nl

9. Cookies

Our website may use cookies for functional and analytical purposes, such as analyzing website usage. During your first visit, we request your consent for placing cookies. You can delete or disable cookies at any time through your browser settings.

10. Changes to this privacy policy

We reserve the right to amend this privacy policy. We recommend reviewing this policy regularly. In the event of significant changes, we will communicate these clearly.

11. Contact

If you have any questions about this privacy policy or about the processing of your personal data, please contact us at info@upgradia.nl.