Privacy Policy – Upgradia

Last updated: 1 July 2025

At Upgradia, we highly value the protection of your personal data. In this privacy policy, we explain what data we collect, why we collect it, and how we handle it carefully. Upgradia operates in accordance with the General Data Protection Regulation (GDPR).

1. Who Are We?

Upgradia

Address: Torenlaan 5B, 1402 AT Bussum (No visiting address)
Chamber of Commerce (KvK) number: 97712566
VAT number: NL005283708B78
Email: info@upgradia.nl

2. What Personal Data Do We Collect?

When you place an order or contact us via our website or sales platforms, we may collect the following data:

• First and last name

• Address details (billing and shipping)

• Phone number

• Email address

• Payment information

• IP address (if you visit our website)

3. Why Do We Use Your Data?

We use your data for the following purposes:

• To process and deliver your order

• Customer service and communication

• Sending updates or order confirmations

• Improving our website and services

• Legal obligations (such as accounting and tax compliance)

4. Legal Grounds for Processing

We process your data based on:

• Performance of a contract (your order)

• Legal obligations

• Legitimate interest (e.g., service improvement, analysis)

• Your consent (if applicable, such as newsletter subscriptions)

5. Sharing of Personal Data with Third Parties

We only share your data with third parties when necessary for our services or when legally required. This may include:

• Payment service providers (e.g., Mollie, PayPal, Klarna)

• Shipping carriers (e.g., PostNL, DHL)

• Accountant or administration office

• Hosting providers and IT service partners

We sign data processing agreements with third parties who process personal data on our behalf.

6. Data Security

We take appropriate technical and organizational measures to protect your data from loss, unauthorized access, or misuse, such as:

• SSL encryption on our website

• Secure payment methods

• Restricted access to customer data

7. Data Retention

We retain your data no longer than necessary for the purposes for which it was collected.
Data we are legally required to retain (such as invoices) will be kept for up to 7 years.

8. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request data deletion (“right to be forgotten”)

• Request restriction of processing

• Data portability

• Object to data processing

To exercise any of these rights, please contact us at info@upgradia.nl.

9. Cookies

Our website may use cookies for analytical purposes (e.g., via Google Analytics).
You will be asked for permission to place cookies during your first visit.
You can delete or disable cookies at any time via your browser settings.

10. Changes to This Privacy Policy

We reserve the right to amend this privacy policy at any time.
We recommend reviewing it regularly. In the event of significant changes, we will inform you accordingly.

11. Contact

If you have any questions about this privacy policy or the processing of your personal data, please contact us at:
📧 info@upgradia.nl