General Terms and Conditions

Last updated: 1 July 2025

These general terms and conditions apply to all orders placed by private customers with Upgradia.

By placing an order, you confirm that you have read and agree to these terms and conditions. We recommend that you carefully review them before making a purchase.

Upgradia is not affiliated with Apple and is not an authorized Apple service provider.

1. Definitions

In these general terms and conditions, the following definitions apply:

Upgradia

Address: Torenlaan 5B, 1402 AT Bussum
This address is not a visiting address
Chamber of Commerce number: 97712566
VAT number: NL005283708B78

Customer

The natural person who places an order via the Upgradia website.

Terms and Conditions

These general terms and conditions.

Upgradia Warranty

The commercial warranty provided by Upgradia on its devices.

Business Day

Monday through Friday, excluding official public holidays.

Find My

The Find My security feature on Apple devices.

IMEI

The unique identification number of a mobile device.

2. The Customer

By placing an order, you confirm that you are legally authorized to enter into an agreement.

You are required to provide accurate and complete contact information, including your name, billing and shipping address, telephone number, and email address. You are responsible for the accuracy of this information. Any costs resulting from incorrect or incomplete information will be at your own expense.

Your personal data is processed in accordance with the Upgradia privacy policy.

3. Products

Upgradia sells pre owned iPhones that have been professionally inspected, tested, and where necessary technically repaired before being offered for sale.

Each device is assessed for technical functionality and cosmetic condition. As the devices have been previously used, the original water resistance cannot be guaranteed.

Repairs and replacements are carried out using high quality components, including third party parts where applicable. The objective is to restore the device to the best possible functional condition.

For certain iPhone models, a notification regarding parts and service may appear after components have been replaced. This is a standard Apple system message and does not affect the functionality of the device.

4. Prices

Upgradia applies the Small Businesses Scheme (KOR). No VAT is charged.

All prices include free shipping within the Netherlands. Any shipping costs for other countries within the European Union are clearly stated during the ordering process.

In the event of a clear and demonstrable pricing error, Upgradia reserves the right to cancel an order.

5. Payment

Upgradia accepts the following payment methods, among others:

iDEAL, Creditcard, PayPal, Apple Pay, Google Pay, Klarna

Upgradia reserves the right to refuse or cancel an order in the event of payment issues.

6. Delivery

Delivery takes place within the European Union via PostNL or DHL.

Orders are generally processed within one business day. The estimated delivery time is one to three business days. These delivery times are indicative.

Upgradia is not liable for delays caused by circumstances beyond its control.

If you receive an incorrect or damaged product, you must report this within seventy two hours of receipt.

7. Returns

You have the statutory right to return your order within 14 days of receipt.

The product must be returned in the same condition in which it was received. Refunds are processed within five business days after receipt of the returned product.

Find My must be disabled before returning the device. If this is not the case, the refund may be delayed or refused.